This website is operated by Metro Supply Group LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Metro Supply Group.
Metro Supply Group provides this website — including all information, tools, and services available from this site — to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, and conditions referenced herein or available by hyperlink.
These Terms apply to all users of the site, including customers, contractors, engineers, municipalities, resellers, dealers, and content contributors.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access or use our Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features, tools, or services added to the site shall also be subject to these Terms. We reserve the right to update, modify, or replace any part of these Terms by posting updates to our website. Continued use of the site following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services to you.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province, or you have provided consent for any minor dependents to use this site; you will not use our products or Services for any illegal or unauthorized purpose; and you will not transmit malicious code, worms, viruses, or destructive software. Any violation of these Terms may result in immediate termination of Services.
General Conditions
We reserve the right to refuse Service to anyone for any reason at any time. You understand that certain non-payment information may be transferred unencrypted across networks, while credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from Metro Supply Group.
Accuracy, Completeness, and Timeliness of Information
While we strive for accuracy, Metro Supply Group is not responsible if information on this site is inaccurate, incomplete, or outdated. Product specifications, dimensions, pressure ratings, material compatibility, certifications, and applications must be independently verified by the buyer, engineer, or contractor prior to purchase and installation. We reserve the right to update or modify site content at any time without obligation.
Modifications to Service and Prices
Prices for products are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or Service at any time without liability.
Products or Services
Certain products — including waterworks materials, valves, piping, drainage components, fire protection equipment, and municipal infrastructure supplies — may be offered exclusively online and in limited quantities. Shipping and delivery terms are outlined in our Shipping Policy. We make every effort to display product images, finishes, and specifications accurately; however, actual appearance or configuration may vary due to manufacturer updates or production changes. We reserve the right to limit sales by customer, project, or geographic region; cancel orders that cannot be verified or approved; and update product descriptions, specifications, availability, and pricing without notice. You are responsible for ensuring product suitability for intended application, compliance with project specifications and governing codes, proper installation, inspection, and maintenance, and compliance with all applicable local, state, and federal regulations.
Billing & Account Information
We reserve the right to limit or cancel orders, including those appearing to originate from brokers, resellers, or unauthorized distributors. You agree to provide current, complete, and accurate purchase and account information for all transactions. Please review our Return & Refund Policy for details regarding returns, cancellations, and order changes.
Optional Tools
We may provide access to third-party tools or services (including freight carriers, logistics providers, or technical resources) which are offered “as is” without warranties. Use of optional third-party tools is entirely at your own risk. Metro Supply Group assumes no liability for their performance, accuracy, or availability.
Third-Party Links
Certain content, products, or services may include links to third-party websites. Metro Supply Group is not responsible for examining or evaluating the content or accuracy of third-party materials and does not warrant their offerings. Use of third-party sites is at your discretion and subject to their own terms and policies.
User Comments and Submissions
If you submit feedback, technical input, reviews, ideas, or other materials, you grant Metro Supply Group a non-exclusive, royalty-free, perpetual right to use, reproduce, modify, publish, and distribute such content in any medium. You are solely responsible for ensuring that your submissions do not infringe upon any third-party rights or contain unlawful, misleading, or proprietary information.
Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
Errors, Omissions, and Inaccuracies
We reserve the right to correct errors, inaccuracies, or omissions — including after an order has been submitted — without prior notice. We are not obligated to update information except as required by law.
Prohibited Uses
You are prohibited from using the site or its content to engage in unlawful or fraudulent activities; violate any applicable laws or regulations; infringe upon intellectual property rights; upload malicious code or spam; scrape, harvest, or misuse data; or interfere with site security or operations. Violations may result in immediate account suspension or order cancellation.
Disclaimer of Warranties & Limitation of Liability
All products and Services are provided “as is” and “as available,” without warranties of any kind, express or implied. Metro Supply Group shall not be liable for project delays or downtime, freight or delivery delays, installation errors or misuse, property damage or system failure, lost profits, or consequential damages. Use of our products and Services is at your own risk.
Indemnification
You agree to indemnify and hold harmless Metro Supply Group, its affiliates, employees, suppliers, and partners from any claim arising out of your breach of these Terms, misuse of products, improper installation, or violation of applicable laws or regulations.
Severability
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Termination
These Terms remain effective unless terminated by either party. We reserve the right to suspend or terminate access to the Service at any time for violation of these Terms. All payment obligations and liability limitations shall survive termination.
Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and Metro Supply Group. Any ambiguity shall not be interpreted against the drafting party.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, and applicable U.S. federal laws.
Changes to Terms
You may review the most current version of these Terms at any time on this page. Continued use of the website following any changes constitutes acceptance of the updated Terms.
Contact Information
Metro Supply Group LLC
📧 Email: help@metrosupplygroup.com
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