Metro Supply Group supplies municipal water and utility infrastructure products backed by manufacturer-issued limited warranties. Warranty coverage varies by product and manufacturer and applies only when products are used under normal service conditions and installed in accordance with manufacturer specifications.
Warranty Coverage
Most products sold by Metro Supply Group include a limited manufacturer warranty covering defects in materials and workmanship. Typical coverage may include:
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Manhole covers and access products: Structural and coating warranties vary by manufacturer
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Fire hydrants: Coverage varies by manufacturer and model
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Valves, fittings, and waterworks products: Warranty terms vary by manufacturer
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Meters, controls, and accessories: Coverage varies by product and manufacturer
Specific warranty terms are provided on individual product pages or are available upon request.
Exclusions
Manufacturer warranties do not cover damage, failure, or performance issues resulting from:
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Improper installation, handling, storage, or maintenance
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Use outside manufacturer-rated specifications or intended applications
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Product modification, alteration, or unauthorized repair
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Accidents, misuse, abuse, vandalism, or acts of nature
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Environmental, soil, or site-specific conditions beyond manufacturer control
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Normal wear and tear
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Labor costs for removal, reinstallation, or service unless explicitly stated by the manufacturer
Installation Requirements
Warranty coverage requires installation by qualified professionals in accordance with manufacturer instructions, industry standards, and applicable local, state, and federal codes. Failure to comply may void warranty coverage.
Warranty Claims
To initiate a warranty claim, contact Metro Supply Group with proof of purchase, product details, and a description of the issue. All claims are subject to manufacturer review and approval.
📧 Email: help@metrosupplygroup.com
Approved claims will be resolved through repair or replacement in accordance with manufacturer warranty terms. Replacement products are subject to availability and current lead times.
Limitation of Liability
Metro Supply Group does not provide warranties beyond those issued by the manufacturer. Liability is limited solely to the applicable manufacturer warranty. Incidental, indirect, or consequential damages are excluded to the fullest extent permitted by law.
Warranty terms may be changed by manufacturers without prior notice.